If you call the store, the operator connects you to a voice system that goes in circles unless you leave a message for the 'manager' whos recorded message assures you a return call within 2 hours. You work with people that are often struggling, it takes no extra effort to be kind. Customer service has declined over time with Norco Medical Meridian and Boise. Maybe customer service training could help the poor and uncaring attitude of many of your employees. Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. Their customer service is completely lacking and I wish I could go back to working with the downtown location. Job Posting for Resupply Specialist at Norco, Inc. They have literally told me there is nothing that they can do.
#Norco meridian skin#
That may be what the computer says but I am looking at two very different diapers and a rash on my son’s skin that is not ok. All they have done is tell me that I’ve received the exact same diapers every time. I understand that this is not the problem of whoever answers the phone, however a little compassion would be appreciated. I’ve called many times about the fact that the diapers I have received have been like sand paper. The majority of the people that work there have been rude, they are constantly making mistakes on a very straight forward order that never changes. After they switched everything to meridian - it was honestly horrible. When I was able to work with the downtown Boise location it was great! They were so kind and always tried hard to get my order right the first time. I have been going through norco for my disabled son’s diapers for about 4 years now. They just wanna argue and not listen when I freaking tried to explain … – show It’s a videophone I use and interpreter will be on phone to sign for me to speak to you. Your employees need to know there are deaf people out there that uses video phones to call! No you don’t have to have videophone yo communicate. I called little later to test it and no answer. It’s like they are assuming it’s just scam or something. But they are dismissing me as I asked her to answer my call I am calling thru videophone. So I hand my phone to someone and she proceeds to argue and then comes up with well we are short staffed and bla bla. Instead of saying ok she proceeds to argue. I told her I will be calling right after I hang up so please answer my video phone. She proceeds to argue and say we cannot do videophone calls or something but in the line of her arguing with me and basically dismissing me really ticked me off. I said can you please answer my call I am calling thro ugh video phone. I couldn’t hear at all so I decided to say it on phone. So right after I hung up 5 seconds later I called through my cell phone to see if they would answer and low behold someone answers right away like they were right there all along. I called yesterday several times like 5 times through my video phone as in my interpreter is calling for me while I am on videophone. It does not store any personal data.Update: it has been resolved.
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